Terms and Conditions
These terms and conditions apply to the use of the website, Print Gurus Online Ltd or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at Print Gurus Online Ltd.
Please refrain from using this Website if you do not agree to these terms and conditions. These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer.
By accepting our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound. We may update or vary our terms and conditions from time to time, so check for periodic changes.
2. TRADING DETAILS
When you order with us through this website, you are contracting with Print Gurus Online Ltd, a limited liability company, incorporated in the UK. Please note, the law of UK will apply to this contract.
Registered office: Print Gurus Online Ltd, Kingfisher House, 21-23 Elmfield Road, Bromley, Kent BR1 1LT
Email address: firstname.lastname@example.org
Telephone number: 020 3900 1915
All orders must be placed through our website at www.printgurus.co.uk to receive the best prices possible, we do however take telephone and email orders.
3.1 PRINTING AND ARTWORK
3.1.1 CMYK and 'Spot' Colours
Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK format with a minimum 300dpi resolution.
We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given.
Any 'spot' colours will be converted to CMYK as standard.
If a specific 'spot' colour is required, this must be specified at the time of ordering and will attract an additional fee
3.1.2 Colour Variations
We print to standard ink densities in a 'ganged-up' format as standard, and variations in printing can exist.
We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided by a third party.
Variations may also exist due to the nature of the paper or lamination chosen.
Uncoated stocks have an inherent limitation in performance as increased dot gain may make the image slightly darker, the paper does not retain the ink to the same degree as a coated stock, heavy ink may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product.
We will work to minimize these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product.
If a colour match is required for consistency with other products, a printed sample MUST be supplied to us, as we do not hold samples of previous work.
If you need to colour match more than one job, for each job you will need to send separate colour match samples.
We will print your artwork as you supply it.
We do not proof-read artwork, nor do we check artwork for date validity or expiration.
Soft copy proofs will be emailed to you, with the exception of business cards.
The option to select 'No proof required' is also available on jobs in value of less than £500, which will be sent directly to print.
Please view all proofs carefully.
We will not be held liable for any mistakes in artwork, once the proof has been approved.
We do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in soft copy proofs being sent to you.
There should be a 3mm bleed around the finished artwork.
We will not be held liable for errors generated due to insufficient bleed.
In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process.
We will proceed with a trim if the finished job dimension is altered by less than 1%.
If the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.
3.1.6 Business Cards
We do not supply proofs for business cards as stated in 3.1.3 above and supplied artwork will proceed to print.
Our business cards are sized to 85mm x 55mm as standard.
All artwork for business cards will be scaled to this size.
If a non-standard size is required, please email email@example.com where an additional fee may be applied to your order.
When paper and card is folded, there can be a small amount of 'cracking' along the spine. This might be less noticeable on lighter stocks.
'Cracking' is normal for folded paper, card and Spot UV jobs.
If the job requires that a solid colour be printed along the fold, the impact of the cracking will be amplified.
We recommend that, in the case of solid folded colours, a lamination should be used.
We are not liable for 'cracking', particularly if the paper and card is not laminated.
Booklets should be supplied in a PDF as portrait, single paged.
They should NOT be created as spreads with registrations marks.
If a landscape booklet is required, please email firstname.lastname@example.org for a specific price.
3.1.9 Design Flaws
If there are inherent design flaws, we will NOT be held liable for the resultant flawed product.
Our standard prices reflect our production performance ONLY.
We do NOT provide design review as standard, nor do we check for design feasibility.
If design review is required, it will attract an additional cost, which MUST be agreed before the order is placed.
3.1.10 Paper Weights
For operational reasons we may at times need to upgrade paper weight to the next weight available, we will never print on a lesser paper weight than ordered.
3.2.1 Delivery Dates
We will make every reasonable effort to meet our scheduled shipment dates.
Our shipment dates are estimates, not guarantees.
There are times, in a production environment, that we may be unable to meet our scheduled shipment date.
We do not accept responsibility for missed shipment dates.
We do not accept responsibility for loss suffered due to missed shipment dates.
3.2.2 Turnaround Time (TAT)
Turnaround Time (TAT) starts from the date of APPROVAL of artwork and ends at the date of DISPATCH and is measured in working days.
The turnaround time is selected at the time of ordering and additional charges are incurred for shorter TATs.
The cut-off for TAT is 5pm, with the exception of 1 day TAT, which is 3pm.
By way of example, if the artwork is APPROVED on Monday, before 5pm on a three-day TAT, it will be dispatched on Thursday.
Similarly, if it is APPROVED on Monday before 3pm on a one-day TAT, it will dispatch on Tuesday.
If the artwork is approved on Thursday for a five-day TAT, it will be dispatched on the following Thursday.
If, subsequent to placing an order, a faster TAT is required, notification MUST be sent to email@example.com and the accompanying fee must be paid.
The new TAT will be executed upon full payment of the additional charge.
We will not accept liability for missed ship dates due to non-payment.
All deliveries weighing in excess of 300kgs will take 48-hours to ship as standard.
3.2.3 Late Expedited Deliveries
Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee.
In the case of standard TATs, we will not discount the standard price for a missed delivery date, as stated in 3.2.1 above.
We use reputable courier companies to ship your jobs.
We will not be held liable for the failure of a courier company to deliver in a timely manner and we will not compensate for the lack of performance on the part of a transport company.
3.2.5 Failure to Deliver
When your job is dispatched, you will be emailed details of the courier company and the tracking number of your goods.
If the delivery attempt fails, the goods are returned to us.
You will be charged the cost of all re-delivery attempts.
3.2.6 Pallet deliveries only
Pallet deliveries will provide the pallet to the destination.
The end recipient will need to have facilities to receive this type of delivery.
If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.
3.3 Verbal Agreements
Any modification to a job instructed by a client to any member of our staff, or agreed by any member of our staff, whether in regard to the content of a job, or the performance of a job, will be n a best efforts basis and will not change the terms of the agreement reached when the job is placed.
A modification that will change the contractual basis of an order, can be agreed with a director of Print Gurus and will state explicitly which standard contractual terms are modified by agreement.
4.1 Notification Period
Any complaints arising from damaged, missing or short-shipped orders, should be reported to us within 1 working day.
Any claims arising after this period will be rejected.
4.2 Damaged/Incorrect Goods
Goods MUST be returned to us in order that we may consider a refund or a reprint.
The proof of delivery document MUST be signed as 'damaged product'.
4.3 Quantity Variation
We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity.
Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.
5.1 Damaged Goods
Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases that cause death, injury or damage to personal property.
5.2 Financial Loss
We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.
5.3 Resold Goods
We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the rint industry.
6.1 Payment Terms
Orders must be prepaid at the time of ordering unless we have explicitly agreed an account with you.
Payment shall be made in full, compliant with the terms of the agreed account.
We reserve the right to review and/or remove accounts at any time.
We reserve the right to charge 8% interest per annum on all overdue accounts.
6.3 Legal Fees
All legal and administrative fees including Statutory Demand fees will be charged to your account in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts.
Discounts are made with the strict understanding that accounts must be settled within the terms of the account.
We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.
UK VAT at the Standard Rate will be added to the price of a job where UK VAT is applicable.
It may be the case that a job, for example, a leaflet, becomes subject to VAT after the artwork has been supplied, for example, if it is a form.
To comply with current legislation, we MUST add VAT in these cases after the order has been placed.
You are liable for payment of VAT before the order can be dispatched.
Comprehensive details on VAT regulations can be found on the HM Revenue and Customs website.
We will not accept responsibility for missed shipment dates due to non-payment of VAT.
7. CANCELLATIONS AND REFUNDS
7.1 Order Cancellations
To cancel an order, you must email firstname.lastname@example.org requesting a cancellation.
Cancellation is subject to the following:
7.1.1 If the job has been approved and subsequently canceled, it may have been plated.
You will be charged for the cost of each set of plates made, at the rate of £50 per set.
7.1.2 Where no fault exists on the part of Print Gurus and a cancellation has been requested and a refund has been agreed by Print Gurus, it will be refunded less 3% credit card and dministrative fees.
7.1.3 A cancellation fee may be charged where the job is canceled at the client's request, this fee will be £5 for GBP accounts and €5 for Euro accounts, and covers the administrative costs in cancelling the job and refunding the payment.
We reserve the right to reprint to rectify defective work as we so choose.
We reserve the right to grant a refund to rectify defective work as we so choose.
We reserve the right to grant a future credit to rectify defective work as we so choose.
7.3 Defective Work
We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such as way as we deem appropriate and shall not be liable to refund.
If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us.
We will not be held liable for such rework and the debt to us will remain valid.
7.4 Account Credit
We reserve the right to credit your account if we deem a refund should be made
7.5 Order Reprint
We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.